FAQ

HCL have included the most common questions by our customers. Should you have a question that we have not included below, send us an email or call us.

What are the delivery charges for orders from the Online Shop?
HCL offer transportation options for delivery for a minimum fee, but are you ordering for more than $1000 HKD of our products, the delivery will be free of charge in Kowloon, NT and HK island. Contact us for more information if you have any doubt.
Which payment methods are accepted ?
Depending the quantity we accept almost all payment types. Send us an email or contact us over the Phone with any question, or for more information.
How long will delivery take?
Our trucks are driving around Hong Kong depending on your time of order we will be able to provide same day delivery.
How secure is shopping in the Online Shop? Is my data protected?
All data and information is protected by our system. if you feel uncomfortable to pay online we can arrange a bank transfer, for more information and options call us.
What exactly happens after ordering?
After ordering and payment is confirmed or else is agreed, we will send the goods as fast as our service allow us.
Do I receive an invoice for my order?
All orders will have an attached invoice included in the email